What if I get a rip or tear in my cover?

If you experience a rip or tear, we have self-adhesive 1' x 1' fabric patches available. You can view the Platinum Shield patch here or the Ultimate/Deluxe/Basic Shield patches here. 

Lifetime Limited Warranty (For Platinum, Weatherproof MAX Shield) / 10 Year Limited Warranty (For Ultimate, Black Satin, Weatherproof Shield) / 5 Year Limited Warranty (For Deluxe, Standard Shield For ATV, UTV, Snowmobile Covers) / 3 Year Limited Warranty (For Basic, Standard Shield Motorcycle and Scooter Covers) / All Other Products

CarCovers.com (and its parent company) with its principal place of business at 3909 Outland Rd, Memphis, TN 38118 warrant to the original purchaser that we will correct any defects in material or workmanship by either repair or replacement at our discretion of an open box cover of the same type based on the prorated schedule for the material, provided the customer prepays shipping to and from the shipper. This warranty lasts for the reasonable expected lifetime of the product starting on the purchase date. If the product is no longer sold, the difference price of the most comparable product may be requested.

Repairs are in the form of adhesive-backed material patches. 

Submitting a warranty claim:

A warranty claim can be submitted by filling out our warranty form. CLICK HERE to submit a warranty. All information requested is required (including order number). Occasionally, at the discretion of CarCovers.com, mailing in the cover will be required. Approval or denial of the claim can take up to 30 business days from the date the cover and/or photos are received. A replacement cover does not reset or extend the warranty period. The warranty is not a money-back guarantee. If upgraded materials are available and the warranty is approved, we will offer those materials for an optional additional fee.

 No walk-in warranties are allowed as we must inspect the cover and this can take time.

Exclusions:

• The warranty does not cover rips in the material (e.g. rips caused by protrusions on the vehicle and rips caused by pulling the cover too tight), normal wear, weather soiling, or stains from dirt or pollutants. We have self-adhesive 1' x 1' fabric patches available if you experience a rip or tear. You can view the Platinum Shield patch here or the Ultimate/Deluxe/Basic Shield patches here. 
• https://www.carcovers.com/accessories/platinum-shield-patch-kit.html
• https://www.carcovers.com/accessories/ultimate-shield-patch.html
• The warranty does not cover discoloration or cracking of the outside layer as it does not affect the performance of the cover.
• CarCovers.com is not liable for damage due to issues relating to vehicle paint and finish conditions such as: repainted surfaces, lacquer paint, aged or worn or lack of clearcoat, or waxed surfaces without proper cure time. Newly repainted vehicles should not be immediately covered. It is best to check with your body shop for recommended "cure" time, and follow the maximum recommendation for any waxing cure time. Use of any cover before the cure time has been reached may cause damage which is not due to the cover, but due to the new paint or recently applied wax.
• DO NOT cover a wet vehicle, a hot tailpipe, or a vehicle with a convertible top down, windows or sun/moon roof open, or T-top off.
• DO NOT use a cover while trailering or making modifications to a vehicle. The warranty is voided if the cover is used on a vehicle while it is being towed or transported.
• The warranty on the Basic Shield, Indoor Hummer, Satin Shield and Standard Shield covers does not cover deterioration from outdoor use.
• The warranty does not cover damage from abuse and misuse of the cover.
• The warranty does not cover damage to the cover by acts of God, humans, or animals whether domestic, wild, or otherwise. The cover must be properly utilized and maintained from the time of purchase.
• The warranty does not cover any damage to your vehicle due to hail.
• The warranty does not cover any damage to your vehicle due to use of additional securing straps (such as the gust strap wind protector), the cable and lock, or any other securing method.
• The warranty does not cover any issues relating to water seeping through the material as our covers are water resistant - NOT waterproof.
• In the event your vehicle is sold, no longer in your possession, or the cover is not being used on the vehicle for which it was originally purchased for, the warranty is void and cannot be transferred or exchanged for a cover for your new vehicle.
• This warranty does not protect against damages caused by the product, or the customer’s time and expense in getting the damage repaired. If the vehicle being protected by the cover is damaged, CarCovers.com is not liable to repair the vehicle under this warranty.
• The warranty does not include shrinking or expanding of the material.
• Covers purchased used /open box do not include a warranty.
• In the event of a 3rd warranty claim, pictures will no longer be accepted. You will be required to physically mail the cover(s) to our location for review under warranty.
• The warranty claim process cannot be circumvented by purchasing a new car cover during an active warranty claim and then requesting a refund. There will be no refunds given for a new cover purchase to satisfy a warranty claim.
• The cover may be returned or exchanged within 30 days after receipt of the purchase for a refund or exchange. After this period, any issue will be under this warranty policy. No refunds will be given after this 30 day period.

EXAMPLES OF NEGLIGENT OR ABUSIVE USE:

Cuts, punctures, abrasions, or scores; Grommets pulled out or damaged; Threads cut, stretched, or burst; Burns, scorches, melted areas; Damage from exposure to excessive heat; Improper handling, such as dragging over damaging materials or over-stretching during installation; Damage from improper attachment to straps or using improper attachment devices; Exposure to chemicals such as solvents, petrochemicals, paints, acids, alkaline materials, or other substances which damage the materials; Use for any purpose other than as a car cover.

Exclusion of Other Remedies:

IN NO EVENT WILL CARCOVERS.COM BE LIABLE FOR ANY INCIDENTAL, SPECIAL, MULTIPLE, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN THE PRODUCT(S) SUPPLIED, INCLUDING, BUT NOT LIMITED TO, DAMAGE TO PROPERTY OR LOST PROFITS.

Exclusion of All Other Warranties, Express or Implied:

THE EXPRESS WARRANTY SET FORTH ABOVE IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCT AND IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR IMPLIED WARRANTY OF MERCHANTABILITY OF FITNESS FOR A PARTICULAR PURPOSE. Subject to applicable law, in no event shall our liability exceed the purchase price of the cover.

Governing Law:

The validity, construction and enforcement of, and the remedies under, this limited warranty shall be governed by the laws of the State of California. Jurisdiction and venue shall properly lie exclusively in the State of California, in and for Contra Costa County, California, with respect to any legal proceedings arising from this limited, prorated warranty or use of the item.

Reasonable Expected lifetime (NOT a guarantee of cover lifetime) of covers determined by material:

Platinum Shield Material – Length of ownership of the vehicle by original purchaser, Length of ownership of the cover by original purchaser - whichever comes first.

Weatherproof MAX Shield – Length of ownership of the vehicle by original purchaser, Length of ownership of the cover by original purchaser - whichever comes first.

Ultimate Shield Material – 10 Years

Weatherproof Shield Material – 10 Years

Black Satin Shield Material - 10 Years

Deluxe Shield Material – 5 Years (3 Years for RV)

Basic / Standard Shield Material – 3 Years

Standard Shield Material For UTV, ATV, Snowmobile - 5 Years

Prorated Schedule (Length of ownership / Amount Off Invoice Price Of Cover):

Platinum Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Fully Custom Covercraft, Disposable covers ):

0-6 months - 100%

6 months -12 months – 90%

1-2 years – 80%

2-3 years – 70%

3-4 years – 60%

4-5 years – 50%

5-6 years – 40%

6-10 years – 30%

10+ years – 20%

Ultimate Shield Material / Black Satin Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Rvs, Fully Custom Covercraft, Disposable covers ):

EXCLUSIONS FOR BLACK SATIN SHIELD: Outdoor Use Voids Warranty

0-6 months - 100%

6 months -12 months – 90%

1-2 years – 80%

2-3 years – 70%

3-4 years – 60%

4-5 years – 50%

5-6 years – 40%

6-10 years – 25%

Deluxe Shield Material (Cars, SUV, Truck, Van, Motorcycle, Scooter, Deluxe Hummer, Limos EXCLUDES Rvs, Fully Custom Covercraft, Disposable covers ):

0-6 months – 100%

6 months – 12 months – 90%

1-2 years – 75%

2-3 years – 50%

3-5 years – 25%

Basic Shield Material, Standard Shield, Satin Shield, And Hummer Indoor Shield (Cars, SUV, Truck, Van, Motorcycle, Scooter EXCLUDES Rvs, Fully Custom Covercraft Covers, Disposable covers):

EXCLUSIONS: Outdoor Use Voids Warranty

0-6 months – 100%

6 months – 12 months – 90%

1-2 years – 75%

2-3 years – 50%

Motorsports Covers, Includes ATV/UTV, Snowmobile, & Personal Watercraft (Jet-Ski) Covers

Weatherproof MAX Shield - (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)

0-6 months - 100%

6 months -12 months – 90%

1-2 years – 80%

2-3 years – 70%

3-4 years – 60%

4-5 years – 50%

5-6 years – 40%

6-10 years – 30%

10+ years – 20%

Weatherproof Shield - (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)

0-6 months – 100%

6 months -12 months – 90%

1-2 years – 80%

2-3 years – 70%

3-4 years – 60%

4-5 years – 50%

5-6 years – 40%

6-10 years – 25%

Standard Shield Material

0-6 months – 100% (Excludes Cars, SUV, Truck, Van, Motorcycle, Scooter)

6 months – 12 months – 90%

1-2 years – 75%

2-3 years – 50%

3-5 years – 25%

RV Covers:

Platinum Shield RV Cover Material:

0-3 months - 100%

3 months -12 months – 70%

1-2 years – 60%

2-3 years – 40%

3-4 years – 30%

5-10+ years – 20%

Deluxe Shield RV Cover Material:

0-3 months – 100%

3-12 months – 70%

1-2 years – 60%

2-3 years – 40%

Floor Mat Warranty:

0-3 months - 90%

3 months -12 months – 80%

1-2 years – 65% 

2-3 years – 40%

3-4 years – 25%

4-5 years – 15%

Fully Custom Covercraft Covers:

Fully custom Covercraft covers need to be warrantied directly through the manufacturer, Covercraft.

Disposable Covers:

Disposable covers come with no warranty or return policy.

Accessories:

All addon accessories such as gust strap, cable lock, microfiber products (cloths, duster, etc), safety kits, floor mats, windshield sunshades, etc come with a 30 day return period from the date of receipt. They do not come with any warranty beyond that and are not returnable for a refund after 30 days.